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Inconsistent text messages

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‎12-28-2019 12:50

‎12-28-2019 12:50

I just got a new Versa.  Everything is great other than the texting.  I may get one out of 20 text messages.  I've turned notifications off, restarted my phone, turned them back on.  Tried powering my versa off and on.  I've tried using different texting apps like message and message+.  Nothing fixes it.  I may receive one then we are right back where we started.  I'm using a Samsung galaxy 7. Firmware 32.33.1.30, fitbit app version 3.12.1.  Occasionally I will get the message on the app the service is not running and a restart is necessary.  This usually gets me one text if I restart twice. 

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‎01-10-2020 15:42

‎01-10-2020 15:42

Welcome to the Fitbit Community @Emilykt.

 

Congrats for your new Fitbit Versa. I'm sorry to hear that you are having difficulties to receive text message notifications. Thank you for the information provided and for trying to resolve the issue before contacting us.

 

If you haven't done it already, please follow our troubleshooting steps on this article.

 

Whether this doesn't help, you can set up your Versa as a replacement watch by doing the following:

 

  1. Tap the Today tab EdsonFitbit_0-1578699716940.png, and tap your profile picture.
  2. Tap Set Up a Device.
  3. Choose your device and follow the on-screen instructions to continue.

 

If you have any question, please don't hesitate to contact us back at any time.

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