Incorrect PIN - Blocked Versa 2

[SunsetRunner]

Hi, 

I have a fitbit versa 2, i was changing the strap and i accidentally put the wrong code too many times and now it is blocked. I went on the app and it has been cancelled from the app connected devices, now I have a blocked watch which i cannot access from the app, what can I do? 

Moderator Edit: Clarified subject

[RicardoFitbit]

Hi @SunsetRunner, welcome to the Community Forums!

Thanks for your post and bringing this to our attention. If you enter an incorrect PIN code 10 times, you're prompted to unlock your Fitbit watch with your paired phone.To unlock your watch with your phone:

1. From the Fitbit app dashboard, tap or click the Account icon > your device image. 
2. Tap or click Device Lock.
3. Find the option to reset your PIN code. 

If the steps above don't work, please turn off everything that is Bluetooth enabled.  Tablets, PC, other phones. Wireless headphones hanging around - power off.  You don't want any stray 'signals' effecting this process. Then, remove your Versa 2 from your phone.

1. Go to the phone's Bluetooth settings and remove your Ionic from there
2. Then, open up the Fitbit app on your phone.
3. Select the 'account' icon in top right corner of screen.
4. This shows "your account", which should have your Ionic under 'Devices'.
5. Select "+ set up a device".
6. Replace Ionic. You will need to agree that you are indeed replacing your Ionic on next screen.
7. Continue through all instructions.  You are basically pretending to add a 'new' watch to this app.  Follow all instructions.  You will get a 4-digit code to input during the process (this is not the 'unlock' code).  

Let me know if further assistance is needed.

[SunsetRunner]

Hi Ricardo, 

I have cancelled the device from the app, i can't pair it with my phone at all... 

[SunsetRunner]

And if i try to pair the watch with the device again, it tells me to put the code, but i can't see it on the watch because it says "unvlock device from phone" 

[RicardoFitbit]

Your reply is appreciated @SunsetRunner.

I'm sorry to know that, if the device was unpaired from your account it's not possible to unlock your Fitbit with the above process. That said, let me share with you that our Customer Support team was contacted on your behalf to provide you further assistance with the difficulties you're currently experiencing. Please keep an eye on your email inbox because they'll be in touch with you pretty soon.

In the meantime they contact you, let me know if you have any additional questions.

[SunsetRunner]

No additional questions Ricardo, thank you very much anyways. 

[RicardoFitbit]

You're welcome @SunsetRunner.

Please do not hesitate to contact me back if you require further assistance in the future or if you have any additional questions for me to answer, I'll be here ready to help you out. 

It was a pleasure to assist you, thanks for being part of the Fitbit family!