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Incorrect date and time on Versa 2

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‎10-12-2020 00:51 - last edited on ‎10-12-2020 18:13 by Fitbit Moderator

‎10-12-2020 00:51 - last edited on ‎10-12-2020 18:13 by Fitbit Moderator

My Fitbit has been out of battery for a week and when I have charged it again the time and date were wrong. I have turned it off and on again then synced i have changed the timezone to a random one then back again but it still isn't changing. I went for a walk this morning and that has synced wrong aswell. How do I fix it?

 

Moderator Edit: Clarified subject

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‎10-12-2020 18:13

‎10-12-2020 18:13

Hi @Kirsty96, welcome to the Community Forums!

 

Thanks for bringing this to our attention and for the details that were shared. Let me share with you that our Fitbit devices use your mobile device information to display the time that's configured there with the syncing process, therefore, by simply syncing your Versa 2 it should display the time that’s configured on your phone.

 

However, this may also also be fixed by updating the time zone in your Personal Settings. For step-by-step instructions, please check our help article: How do I change the time on my Fitbit device? and let me know how it goes.

 

Let me know if further assistance is needed, I’ll be here.

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