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My Versa 2 won't charge

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‎10-12-2020 03:46 - last edited on ‎10-12-2020 18:15 by Fitbit Moderator

‎10-12-2020 03:46 - last edited on ‎10-12-2020 18:15 by Fitbit Moderator

Hi, 

I've had my Fitbit for 13 months and never had an issue, 2 days ago it started to go flat, so I put it on the charger however it's completely dead, I've tried to charge it using 2 different chargers ( one is a generic charger the other a proper Fitbit brand) as well as charging it through different ports however nothing has worked. 

 

Is there anyway if fixing fitbits or gas it completely died? 

 

Moderator Edit: Clarified subject

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‎10-12-2020 18:15

‎10-12-2020 18:15

Hi @JRC-JF, welcome to the Community Forums!

 

Thanks for bringing this to our attention and for trying some troubleshooting steps before posting over here. To better assist you with this, can you please let me know if the heart rate sensors are flashing or is your device completely unresponsive? If you haven't already done so, I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes. Such article includes a restart process which can be really helpful for this situation

 

Looking forward to your reply.

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