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Incorrect distance count after run.

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‎02-01-2020 11:02

‎02-01-2020 11:02

When I complete a 6 k run its saying its only 5k. I have measured this run with a car, motorbike and a different fitness watch which all register 6k. Has anyone else had similar problems or am I doing something wrong through the settings. Thank you in advance.

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‎02-01-2020 11:14

‎02-01-2020 11:14

Is this with or without GPS. If it is without GPS then you should check the setting of your stride length.  Go to your settings page here:  https://www.fitbit.com/settings/profile then scroll down to the stride length and see what it has for your stride length. Fitbit estimates your stride length using your stats which could be way off. Here is more information on stride length: https://help.fitbit.com/articles/en_US/Help_article/1141/?q=stride+length&l=en_US&fs=Search&pn=1#dis...

 

You can measure your own stride length and set it manually.

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Community Council Member

Warren | Cincinnati, OH

Versa Lite, Ionic, Charge3, Inspire HR, Blaze(retired), Alta( retired),- Pixel 3

Take a look at the Fitbit help site for further assistance and information.

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‎02-01-2020 23:36

‎02-01-2020 23:36

Do you have your phone with you and using the connected GPS? 

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