Incorrect heart rate

[Shrouq]

Dear team .. 

I'm facing problem with my new purchase versa 2 ..

While I'm running on the treadmill with speed 10, my heart rate shows 190 which is normal reading on this speed.   But my versa show 120 only which it definitely incorrect.. this happed 3 times .. so I'm not getting the accurate reading ..

I'm thinking to refund my money if this problem is not solved..

[EdsonFitbit]

@Shrouq Welcome to the Fitbit Community.

Congratulations for purchasing the new Fitbit Versa 2. I'm sorry to hear that your heart rate readings are not accurate.

When running on a treadmill it is recommended to avoid holding the treadmill bars but swing the arms as on a regular walk. If you continue having the same problem, to improve the accuracy of your heart rate, please follow the instructions on this article.

In addition, you can perform a restart to your watch. 

If you have any question, please don't hesitate to contact us back at any time.

[Shrouq]

Thanks for your reply..

When I used the Elliptical it was perfect.. so I believe what you said it correct I should not hold the bars .. 

I will try it again many times before final judgement. 

Regards 

Shrouq

[EdsonFitbit]

@Shrouq Thanks for your response.

I hope that your heart rate readings on the treadmill be as accurate as when you used the Elliptical.

On another note, you are welcome to visit the Discussions board where you'll find interesting topics to discuss.

Please let us know if you need assistance.