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Incorrect step count

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‎12-28-2019 23:57

‎12-28-2019 23:57

Hi, just got my watch and it seems to be over counting my steps. Any tips on how to fix this? Thanks:)

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‎12-29-2019 05:54

‎12-29-2019 05:54

Congratulations on your new Fitbit Versa, @Mama.is.running ! Here are a couple things to try:

  • First, restart your Versa. Instructions are here. 
  • Then, check to make sure your stride is correct. From the Fitbit app, tap Account —> Advanced Settings —> Stride length. You can select Set Automatically, then give it several days of use to calculate your stride. Or, you can measure your running and walking strides and set the lengths manually on this screen. 
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