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Incorrect steps on Versa

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‎06-24-2018 08:51

‎06-24-2018 08:51

I’ve had my Versa for three days and each night at midnight, my steps will reset to 0. However, when I woke up the first morning it said I had over 2,000 steps. And this morning I woke up and it read over 8,200 steps and I didn’t even wear it to bed last night. It even showed I had 0 active minutes so far. All the other info is correct. Any ideas?

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6 REPLIES 6

‎06-24-2018 08:54

‎06-24-2018 08:54

I hope you receive an answer soon.  I had 9,000 steps this morning before wearing the tracker.

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‎06-24-2018 11:05

‎06-24-2018 11:05

This is a known issue they are working on. My girlfriend woke up with over 10k steps yesterday.

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‎06-24-2018 13:34

‎06-24-2018 13:34

What watch face are you using?  I’ve noticed that depending on the watch face programming, I also get the wrong steps. 

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‎06-24-2018 13:44

In response to ladyascension

‎06-24-2018 13:44

I’ve used the Nebula watch face and also the Weather Land face and they’ve both been wrong. 

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‎06-24-2018 16:43

In response to AByrd

‎06-24-2018 16:43

Hopefully, the hiccup will have fix soon. Very frustrating!
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‎06-24-2018 17:46

‎06-24-2018 17:46

Today I have 44k and yesterday 22k.. my usual day is no more than 10K.. but when I check online and see my steps per hour it’s accurate, just the total is wrong if that makes sense.. should I be contacting Fitbit about this? 

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