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Incorrect time on Versa

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‎08-11-2020 00:47 - last edited on ‎08-12-2020 19:57 by Fitbit Moderator

‎08-11-2020 00:47 - last edited on ‎08-12-2020 19:57 by Fitbit Moderator

Hi everyone, we have an issue with a Fitbit versa tracker, it has only been able to sync once in 3 days, the time on the watch is now out by 2 hours is there anything that could be done to help.

We're tired syncing with 2 different devices.


We had a similar issue with our last one and Fitbit ended up replacing it as nothing seemed to work.

 

I've tried to live chat but that currently doesn't seem to be available.

 

Moderator Edit: Clarified subject

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‎08-12-2020 19:56

‎08-12-2020 19:56

Hi @BradleyPJ, welcome to the Community Forums! 

 

Thanks for your post and for trying some steps before posting over here. Let me share with you that our Fitbit devices use your mobile device information to display the time with the syncing process, therefore, by simply syncing your Versa it should display the time that’s configured on your phone.

 

However, this may also also be fixed by updating the time zone in your Personal Settings. For step-by-step instructions, please check our help article: How do I change the time on my Fitbit device? and let me know how it goes.

 

Let me know if further assistance is needed, I’ll be here.

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