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Incorrect time on device

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‎12-17-2019 17:47 - last edited on ‎12-18-2019 16:11 by Fitbit Moderator

‎12-17-2019 17:47 - last edited on ‎12-18-2019 16:11 by Fitbit Moderator

My fitbit over the past month or do is constantly losing time from my phone.. i have reset watch on a number of times, turned off bluetooth etc and it still continues 2 lose time.. can you help?

 

Moderator edit: Subject for clarity

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‎12-18-2019 16:10

‎12-18-2019 16:10

Hello @Lisa044, welcome to the Community Forums! It's a pleasure to assist you today.

 

I appreciate the information that was shared in your post and for troubleshooting your device prior to posting. Let me share with you that our Fitbit devices use your mobile device information to display the time with the syncing process, therefore, by simply syncing your Versa it should display the time that's configured on your mombile device.

 

However, this may also be fixed by updating the time zone setting in your Personal Settings. For step-by-step instructions, please see our help article: How do I change the time on my Fitbit device? and let me know how it goes.

 

Keep me posted and let me know if you have any additional questions.

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‎12-20-2019 13:36

In response to RicardoFitbit

‎12-20-2019 13:36

I have done this on a number of occasions and it still does not make a difference.. works at the start and then through the day it starts to lose time, very frustrating.

Was always a fitbit fan but not so much recently

Sent from my iPhone
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‎12-25-2019 16:23

In response to Lisa044

‎12-25-2019 16:23

Thanks for your reply @Lisa044, my apologies for the delayed response.

 

I'm sorry to know that the steps from my previous post didn't resolve your concern, seems odd that your device is still losing time. That said, can you please which mobile device are you using to sync your Fitbit? In the meantime I receive your answer, please go to your mobile device settings and change the timezone settings from auto to manual, then go to your Fitbit app and check your time zone setting in your Personal Settings again and sync your device.

 

Looking forward to your reply.

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‎12-25-2019 16:31

In response to RicardoFitbit

‎12-25-2019 16:31

Hi

Im using iphone 10 and on ios 13.3

Will try wat u have said and hopefully it will work with it but have removed device and resynced but still keeps losing the time from my phone.

I have noticed that there does seems 2 be an issue so maybe needs another update?

Sent from my iPhone
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