Versa 2 Notifications work and then stop working

[mlcmemphis1]

Hello.  Really love the Versa2 but the notifications stop working after a few hours (4 to 5).  I have searched through all the forums, tried everything but the only thing that works is restarting my Iphone.  This is unacceptable...It should work all the time.

I have an Iphone Xr running 12.4.5

What is up?  Everything is up to date...When will this be resolved?

[SilviaFitbit]

@mlcmemphis1 Welcome to the Community. Thanks for the details mentioned and the troubleshooting tried.

Sorry to hear you're experiencing this. I've shared your post with our Support team and they've mentioned you already have a case with them, please continue the communication through email, the will be happy to continue assisting you. 

I'll be around if you have any additional questions. 

[Sarah_NC]

Mine has been having the same problem. I'm using a Samsung galaxy S8 Active. Had the problem with my Versa 1 after some update along the way, got the Versa 2 Thanksgiving week hoping it would work perfectly and unfortunately it did not. After rebooting, it works for awhile then later texts don't come through. Sometimes it's hit or miss. It will work... Not work... Then start working again. I've been doing research and tried everything! My husband has the same one and has mentioned he has been having the same issue so it may not be my phone? 

[amynkatlyn]

Mine is doing the same thing and sometimes they show up only to quickly disappear. 

[SilviaFitbit]

@Sarah_NC Welcome to the Community. Thanks for the details mentioned and the troubleshooting tried. 

Please note that your phone or tablet is not on our list of compatible devices. We confirmed that the devices on this list are fully compatible with all features of Fitbit devices and the Fitbit app. While a phone or tablet may not be verified as fully compatible, the Fitbit app may still work with your device. 

We routinely test new devices to ensure full compatibility with Fitbit devices and the Fitbit app, and are constantly working to confirm compatibility with new phone models. Be sure to verify that your phone or tablet meets the minimum operating system requirements. 

If your phone supports Bluetooth 4.0, we provide assistance and troubleshooting steps. Because your phone or tablet is not fully compatible with Fitbit devices, we can't guarantee syncing and other Fitbit features.

@amynkatlyn Welcome to the Community. Thanks for the details mentioned. I would like you to make sure you've done this procedure to get your notifications in your Versa 2. Please let me know the phone you're using. 

Keep me posted. 

[Sarah_NC]

I do see my device on the list. The versa 1 worked for the longest time
until the past month or so. I got the versa 2 hoping my problem would be
solved but it was not. Are there any updates coming soon?

[amynkatlyn]

I have the Samsung galaxy s9+. I tried everything and it became more of a hassle than it's worth so I returned it. 

[SilviaFitbit]

@Sarah_NC Thanks for getting back. The list of supported devices shows the Samsung Galaxy S8 but the Samsung S8 Active isn't listed as supported. Rest assure that our team is always testing new devices and adding them to the list. 

@amynkatlyn Thanks for your input. 

I'll be around if you have any additional questions. 

[Ercpmommy]

I am having the same issue and I have the Samsung Galaxy 9+ which is on the list.  I found last night that it also hadn't synced for over 12 hours and I have All-Day sync on.

[SilviaFitbit]

@Ercpmommy Welcome to the Community. Thanks for the details mentioned. 

I would like you to try this syncing troubleshooting. 

I'll be around if you have any additional questions. 

[DN81]

Having the exact same issue with my Versa Lite using an iPhone.

I have to reboot the watch, close app then resync once the Versa restarts. Not at all ideal.

I would love to know why the notifications seem to keep stopping! So frustrating. 

[SilviaFitbit]

@DN81 It's nice to see you on the Community. Thanks for the details mentioned and the troubleshooting tried. 

Sorry to hear that you're experiencing this. I would like you to verify your settings such as: check your phone, your Fitbit device, your Bluetooth connection and check syncing and update. 

If all your settings are correct, then try force quitting the Fitbit app, reset Bluetooth, reset system notifications, restart your Versa Lite, refresh notifications and set them up again. Find the instructions in this article. 

I'll be around if you have any additional questions. 

[mlcmemphis1]

I appreciate all those suggestions. But, why are we having to go through
this once or twice a day. This should be consistent and just connect and
sync notifications accordingly. That is the whole idea for using a
Smartwatch.

--
Marc Charney

Moderator edit: Removed personal information 

[DN81]

Totally agree. I do all of those things myself to get the notifications back but bit fed up of constantly doing that to fix a function that should really be working!

[SilviaFitbit]

@mlcmemphis1 and @DN81 Thanks for participating in the forums. I appreciate the details mentioned. 

Sorry to hear that you're experiencing issues with your watch. Our team is aware of this and working towards a resolution, your patience and understanding is appreciated while this gets resolved. 

I'll be around if you have have any additional questions.