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Install error when trying to add a new clock face.

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‎10-30-2020 18:05 - last edited on ‎11-01-2020 21:14 by Fitbit Moderator

‎10-30-2020 18:05 - last edited on ‎11-01-2020 21:14 by Fitbit Moderator

I keep getting an install error when trying to add a new clock face.

I found this: https://community.fitbit.com/t5/Other-Versa-Smartwatches/Guide-Solving-the-dreaded-application-insta...

 

But that didn't seem to help.

The watch still works. It just looks ugly (default)

 

Any thoughts or suggestions

 

Moderator Edit: Clarified subject

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‎11-01-2020 21:13 - last edited on ‎08-25-2025 06:23 by Fitbit Moderator

‎11-01-2020 21:13 - last edited on ‎08-25-2025 06:23 by Fitbit Moderator

Hi @JohnnyC35, welcome to the Community Forums!

Thanks for bringing this to our attention and for the details that were shared. To better assist you with this, can you please let me know which mobile device are you using? When was the first time you experienced this issue and how many times since then? In the meantime I receive your answers, please try the following steps and let me know if the issue persists:

  1. Force quit the Fitbit app.
  2. Uninstall the app from your mobile device.
  3. Make sure that the OS version of your phone is up to date.
  4. Reboot your mobile device.
  5. Reinstall the Fitbit app.
  6. Login using your account credentials.
  7. Try again to change the clock face of your Versa 2

Looking forward to your reply.

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‎11-02-2020 10:52

In response to RicardoFitbit

‎11-02-2020 10:52

I tried that and it didn't work. I can only change the clock face with those that I already have saved. When I try to download a new face for the holidays it won't download and change. It appears it is trying to change it as my Fitbit Versa 2 reboots itself but when it comes back up it still is the same face I had previously. The new face shows under my clock faces but appears it needs to be downloaded.

 

 

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‎11-02-2020 16:07

In response to RicardoFitbit

‎11-02-2020 16:07

I got it to work.

Factory reset the Fitbit

On the old Fitbit profile I was able to add a watch face (no watch face was available before)

Then set my Fitbit back up

It still goes on about it can't download anything but now it's got the clock face I want selected.

 

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‎12-18-2020 09:39

‎12-18-2020 09:39

I got the solution for this. Try rebooting your mobile app and fitbit device. Then put your fitbit device in charger and then try installing. Make sure to connect to wifi while installing.

 

Thanks

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