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Installing FiiT app on Versa 2

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‎12-29-2021 01:56

‎12-29-2021 01:56

Hi, I’ve tried to install the FiiT app on my new Versa 2 which I bought especially as I was told it was compatible. I’ve found it in the app gallery and it says it’s unavailable on this device… what am I doing wrong? I’m on IOS 14.8.1 and my Versa 2 is 70.7.14 and it’s not showing it needs any updates…. Thanks in advance for any help! 😁

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‎12-29-2021 06:29

‎12-29-2021 06:29

Hello @Hlpitman and welcome to the Community forum.  According to this Help article, you don't have the current firmware on your Versa 2, which should be 72.1.15.  As a general rule, you need the current firmware in order to download apps.   If your Versa 2 is brand new, then it has the firmware from when it was manufactured and you should get an update in 24-48 hours.  If your Fitbit isn't brand new, then I think you should contact Support for more help.

Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

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‎12-29-2021 07:16

In response to LZeeW

‎12-29-2021 07:16

Ah brilliant it’s brand new so just assumed it would just come with the latest firmware as there wasn’t an update showing. Maybe I should try being patient and wait for a bit! Thank you for the reply!

Sent from my iPhone
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