Is Versa 2 waterproof?

[h2oflyer]

Sent the following query to customer support but they haven't responded:

So can/may I swim with the replacement? Your customer support people say it's "water resistant" to 40 meters, which of course makes no sense. It's either waterproof to 40 meters or it's water resistant which means it won't be damaged if it gets a little wet. My last two (2!) died while I was swimming so...
Waiting with bated breath for your response.

[SteveH]

The term waterproof isn't really used these days as nothing is 100% waterproof in all conditions. Instead, the term water resistant is used with an indication of the conditions under which it is safe to use. In the case of the Versa 2, it is fine as long as long as you don't go beyond a depth of 50 meters. So, for swimming, it's fine. See: https://help.fitbit.com/articles/en_US/Help_article/1598.htm

[Guy_]

Hi @h2oflyer  - have a look in the forums at all the issues with water ingression and faces falling off and if it is outside warranty it would be a risk swimming with it. It depends also on how the watch has been treated, they don't like hot water or soap or products, and how old it is.

Given that it is most likely a refurbished replacement you don't know how old it actually is nor what life it had before.

[h2oflyer]

Although I appreciate you responding, I believe you and the link you
provided are incorrect.
Just do a search on swimming in the Versa 2 forum and look at all the
swimmers whose tracker died while swimming. I, personally have had two die
just swimming in a pool. So...

[Rich_Laue]

They link is to what Fitbit says 

One thing I and the standards disagree with is using in the shower where it is possible that the water pressure can be to much. 

Please remember that the standards are with perfectly calm water. Streams and hers in pools and hot tubs may not be the best, also hot water could affect the glue. 

As for the term waterproof, by definition it should be impervious to any depth or pressure, which no watch will ever be. 

All standards use water resistant since at some depth it will fail. 

[Sanpat45 · Accepted solution]

Totally not waterproof or water resistant, forgot to take mine off yesterday had just got in the pool had the watch maximum 15cm under water for approx 5 seconds it died immediately still no life in it 24 hours later

I bought it new 22 months ago so not under guarantee anymore but still very disappointed it is completely false advertising to state that it is anything like water resistant a few people have said they had no problem but so many more are saying the opposite …..so buyer beware 

[Zbyszeks]

Hello,

The same happened to me today. I did not check before. I was absolutely sure that I can swim with it. Is dead. So, what now? Trash?

Thank you,

Z.

[h2oflyer]

It’s history. Send an email to the moderator that is in this chain and
perhaps they’ll send you another one that they will insist is water
resistant but in fact it’s not. I have since heard that salt water either
pools or the ocean can trigger the demise of these trackers. Seems to me
swimming in any kind of water will eventually kill these things.

[Zbyszeks]

Thank you. I am extremely disappointed. I went surfing today with my Versa.
5 minutes, and the watch was dead. I put "swimming" in exercise tab.
Z.

[Guy_]

@Zbyszeks  - do not charge it. Dry it out for a week in some rice, it may recover and work, mine did but the battery life was never the same, though it worked fine otherwise.

When you do charge it finally make sure it does not get hot which can occur if there was severe damage inside. There can be a risk of fire or explosion.

If it is still under warranty, 1 or 2 years depending on country law, take it back for replacement under warranty.

[Zbyszeks]

Thank you kindly. I'll try. I am in Sth. California. Out of warranty...

[Sanpat45]

Thanks for the tip unfortunately mine went in the trash long ago but I did get a reply from Fitbit who gave me a choice of replacement or 50% off a new model so kudos to them for good customer service

Sent from my iPhone

[Sanpat45]

Hi Zbyszeck
Sorry to hear about your versa but not surprised I would advise you to contact Fitbit as they offered me a new versa 2 or 50% off a new model I stuck with the versa 2 very happy but NEVER get it wet


Sent from my iPhone