04-17-2018
18:58
- last edited on
10-27-2021
17:20
by
EdsonFitbit
04-17-2018
18:58
- last edited on
10-27-2021
17:20
by
EdsonFitbit
Hey guys,
I received my Versa today and went to connect it to my phone: OnePlus 2, which is an Android product.
I got the code to start the setup, then the screen just stays on the FitBit logo. If I log into my app, it says it synced, but nothing will show up.
I try to install an update through the app and it says it is unable to install. Finally seeing the compatibility on the site and it looks like OnePlus One is available, but no info on OnePlus 2.
Has anyone with a OnePlus 2 been successful with the Versa?
Moderator edit: added label
Moderator edit: updated subject for clarity
04-18-2018 02:35
04-18-2018 02:35
Same problem here, can't initialize my new versa with OnePlus 2.
04-18-2018 02:52
04-18-2018 02:52
As far as I know, the Versa only supports Bluetooth 4.2 and your phone has to have a Low energy Bluetooth module.. Even though I've read Oneplus 1 apparently had the module, this may be because of the Bluetooth version itself.
04-18-2018 04:37
04-18-2018 04:37
There is o ly one OnePlus phone on the Supported Devices List, and that is the OnePlus One. It looks like you may not be able tp setnup with this phone. Do you have any other device you cpuld try like a tablet or laptop?
Helen | Western Australia
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