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Sleep and notifications issues

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‎04-17-2018 05:24 - last edited on ‎04-18-2018 04:46 by Moderator Alum

‎04-17-2018 05:24 - last edited on ‎04-18-2018 04:46 by Moderator Alum

I’ve owned the Versa less than 24 hours. It won't track sleep. I’m not going to edit it everyday. Shows zero hours. Text message notifications only work some time. Hit & miss. You’d think it would have been beta tested prior to the launch.

 

Very disappointing.

 

 

Moderator edit: subject for clarity

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‎04-18-2018 04:54

‎04-18-2018 04:54

It's great to see you here @Pga2rplayer.

 

I am sorry to hear about your issues with the Fitbit Versa. About the sleep, could you please be more specific, your Fitbit isn't tracking this information at all or it isn't registering your sleep stages information? In the meantime, I suggest checking the What should I know about sleep stages? article.

 

Now the notifications, I recommend taking a look at the My Tracker isn't receiving notifications (iOS Fitbit app) post and follow the instructions provided there.

 

Let me know the outcome. Robot Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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