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Issue syncing Versa 2 and Wallet app

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‎05-24-2020 23:39 - last edited on ‎10-27-2020 12:55 by Fitbit Moderator

‎05-24-2020 23:39 - last edited on ‎10-27-2020 12:55 by Fitbit Moderator

my versa 2 fitbit has not synced for over 24 hours, I have tried turning off my phone and restarting which usually sorts out the problem but not this time. 

 

I have added the wallet on my phone app but when i try to use it my watch says there is no wallet added. on my laptop i just get a message saying to apply log in setting, windows, or pin. but when i click ok it just takes me back to home page. 

 

Any ideas??? 

 

Moderator Edit: Clarified subject

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