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Issue syncing Versa with computer

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‎09-15-2020 23:47 - last edited on ‎09-18-2020 19:09 by Fitbit Moderator

‎09-15-2020 23:47 - last edited on ‎09-18-2020 19:09 by Fitbit Moderator

Info. on my dashboard is always days behind current date.  Trying to synch,  Am missing some basic something?

 

Moderator Edit: Clarified subject

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‎09-18-2020 19:09

‎09-18-2020 19:09

Hi @rekoenig, welcome to the Community Forums!

 

Thanks for bringing this to our attention. If you're having syncing difficulties with your Versa, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your phone or computer that can prevent the syncing procedure to be completed.

 

Then, you can move forward and try the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes. 

 

Let me know if further assistance is needed and if you have any additional questions.

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