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Versa 2 tracking issue

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‎09-16-2020 12:25 - last edited on ‎09-18-2020 19:11 by Fitbit Moderator

‎09-16-2020 12:25 - last edited on ‎09-18-2020 19:11 by Fitbit Moderator

I have just bought a fitbit versa 2 and cannot get the heart rate to work, the sleep to track, i pressed i was going on a bike ride, it didn;t log anything.  What am I doing wrong, I loved my ionic and am thinking I should never have changed,  Please help.  Thank you

 

Moderator Edit: Clarified subject

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‎09-18-2020 19:10

‎09-18-2020 19:10

Hi @Mandae, welcome to the Community Forums!

 

Thanks for bringing this to our attention and for the details that were shared in your post. Our Support team informed me that they already provided you assistance via chat to resolve this situation. That said, I recommend you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case.

I'll be here if you need anything else.

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