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Issues connecting Strava with Versa

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‎01-05-2020 06:29 - last edited on ‎01-15-2020 08:27 by Fitbit Moderator

‎01-05-2020 06:29 - last edited on ‎01-15-2020 08:27 by Fitbit Moderator

Hi I have the Strava App on my versa and I have linked fitbit and strava, however every time I open the strave app on my watch it says to go to strava settings in fitbit mobile app to login, I ha e done this numerous times and it still does the above I have uninstalled apps and everything off my phone and smart way h and reinstalled but I am still have the same problem can anyone help with this issue or how I can resolve it.

Thanks 

 

Moderator edit: Updated subject for clarity 

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‎01-15-2020 08:26

‎01-15-2020 08:26

@Lisastewart110 Welcome to the Community. Sorry for the delayed reply. 

 

Thanks for the details mentioned and the troubleshooting tried.

 

Since you've confirmed that you've done this procedure to link Fitbit and Strava but you're still receiving the message on your app to connect them. I can confirm that we’re aware of it and are working to identify a resolution as quickly as possible. We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track.

Please let us know if there's anything we can do to assist you in the meantime.

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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