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Issues when setting up a Versa

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‎12-25-2018 14:33 - last edited on ‎11-14-2021 17:05 by Fitbit Moderator

‎12-25-2018 14:33 - last edited on ‎11-14-2021 17:05 by Fitbit Moderator

I am trying to set up my new versa. I chose the device then a screen popped up that said finish setup? I keep closing set up now. It keeps going back to the screen that asks if I want to set it up.  I have tried everything I can find to do. Any other suggestions? 

 

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Moderator edit: updated subject for clarity

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‎12-25-2018 17:48

‎12-25-2018 17:48

What phone are you using? Have a read of THIS Help Article on Set up Issues.

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎12-25-2018 19:05

In response to NellyG

‎12-25-2018 19:05

It is a Galaxy S4. I have tried everything I have read and nothing has worked. Thank you for your help.

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‎12-25-2018 19:10

‎12-25-2018 19:10

Me too. I am about to throw it out the window. I have uninstalled many times too. I can't get my watch to do anything but show the fitbit logo with the to start, download app message. 

Although my app seems to record the steps.

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