help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Issues with notifications and syncing after new update

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎10-05-2019 19:37 - last edited on ‎10-06-2019 13:06 by

‎10-05-2019 19:37 - last edited on ‎10-06-2019 13:06 by

After this recent Fitbit update my device stop receiving notifications & sync automatically even after re enable all settings from my Android phone.don't know how to get back to my  of old versionv ..it was working so nice. It would be great if anyone can help 🙏

 

 

Moderator edit: subject for clarity

Best Answer
Labels:
1 REPLY 1

‎10-06-2019 13:03

‎10-06-2019 13:03

Welcome to the Fitbit Community, @Amisharajen01.

 

Thank you for sharing the details of the difficulty you're experiencing with your device which stopped receiving notifications or sync automatically since the latest update. I appreciate your troubleshooting efforts. Usually a missing requirement is the cause and I recommend checking the following help articles with useful information: What should I know about using the Fitbit app on my Android phone? and How do I get notifications from my phone on my Fitbit device?

 

For troubleshooting instructions to resolve syncing issue, please see this help article: Why won't my Fitbit device sync?

 

Let me know how it goes, I'll be around. 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer
0 Votes