Issues with replacement devices

[Islndgrl80]

  I'm on my 3rd Versa now.  My first one quit on me after 2 weeks.  The replacement I got would charge to 100% then die immediately when unplugged.  Third replacement lasted a few months.  I just want my money back so I can buy something else.  Not half of my money, all of it!  

Moderator edit: subject for clarity

[LiliyaFitbit]

Welcome to the Fitbit Community @Islndgrl80. I am sorry for the delayed response. 

I appreciate your participation in the Forums and sharing your experience. I totally understand how you are feeling about the issues you've experienced with your replacement devices. I really appreciate your feedback and time you took to let us know your frustration since this helps us to keep improving. Regarding your request for refund, I've shared your post with our Support team and they've mentioned that you have already contacted them. I know they will be glad to help you out and provide you a solution, please keep working with them. 

You can take a look at this page for more information about the warranty policy.

I'll be around if you need further assistance. 

[sbeschler]

I have the same issue with my replacement as you had with your first replacement. This is extremely frustrating. I feel your pain.

[Islndgrl80]

I'm sorry to hear that, yet relieved I'm not the only one! Hope we get
better replacements!

[Islndgrl80]

Thank you. I understand the refund policy. I am way over the time limit
for a refund. I just wish the replacements were good and not constantly
malfunctioning on me.

[LiliyaFitbit]

Welcome to the Fitbit Community @sbeschler. Thank you for your reply @Islndgrl80. I am sorry for the delayed response. 

@sbeschler I appreciate your participation in the Forums and sharing the issue you're having with your device. I totally understand how you are feeling and I am here to help you. If you haven't done so, I'd like you to restart your Fitbit Versa as described in this help article. This will refresh your device internally. Let me know how it goes. 

@Islndgrl80 thank you for your time and feedback. Our team is always working on improving our devices and user experiences, and your comments are always welcome.

If you have any questions, feel free to let me know.