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Issues

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‎09-21-2019 17:41

‎09-21-2019 17:41

This is my second Fitbit that has stopped giving me my heart rate. However this one also does not turn on display when I raise my arm AND my notifications are not coming through to my watch! I have verified settings, reset the watch, and synced it! Please HELP!

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‎09-21-2019 18:37

‎09-21-2019 18:37

Hi @LisaKara  What phone are you using? Is it on the Supported Devices List?

Have you checked that notifications and auto screen wake are activated on your Versa (long press of the left button)? And Heart Rate is turned on in the settings app on the Versa?

If you have only done one restart, do several more. And also try a Factory Reset (settings app on the watch and scroll down to About)

Restart your tracker

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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