help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Keeping the Versa connected

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎02-27-2019 11:15

‎02-27-2019 11:15

Ok my versa will not stay connected to my galaxy s9. It will not connect for my exercise log.  It keeps time i have worked out, calories heart rate and all that stuff but it doesnt track the miles correctly and stuff like that. Can someone please help?

Best Answer
0 Votes
1 REPLY 1

‎02-27-2019 15:27

‎02-27-2019 15:27

Hi, did you in your Fitbit app on your mobile device enabled "continuous synchronisation" and "Always Connected"? You will find these settings by pressing the watch icon in the dashboard of your Fitbit app, which will show you the page with the Clock and App tiles and scroll down to the mentioned items to enable them. After that restart your mobile device and for certainty also your Versa by pressing and holding the left and right lower buttons together untill you see the Fitbit Logo and release the buttons.  

Best Answer
0 Votes