help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Keeps turning off!

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎09-02-2018 15:55

‎09-02-2018 15:55

I bought a new Versa yesterday and it kept turning off even after I factory reset it several times.  I restarted my phone, reinstalled the app, turned Bluetooth off and on again, factory reset the Versa.  I contacted support chat and they said they’d replace it, but I had just bought it from Costco the day before.  So I went to Costco and exchanged it for a new one.  I’m so upset....this one is doing the same exact thing!!  What can I do?  I am on my second one!!

Best Answer
0 Votes
2 REPLIES 2

‎09-02-2018 16:02

‎09-02-2018 16:02

I will update say to contact Fitbit, or try again at Costco or a different Costco..

I assume the tracker has been charged, updated. Have you tried a complete shutdown, 

I'm not sure if the tracker is restarting or turning completely off? Does it do this on a particular screen or just randomly?

 

Best Answer

‎09-02-2018 16:17

In response to Rich_Laue

‎09-02-2018 16:17

Yes, the charge is full and it’s been completely updated.  I have’t tried a complete shutdown, mostly because all it does is shutdown all by itself randomly all the time.  The screen is then black and no tapping, or raising, or pushing of buttons brings it back - so I figure it’s shut off.  It is random, no particular order or screen.

Best Answer
0 Votes