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LED Failure

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‎07-16-2020 15:54

‎07-16-2020 15:54

My Versa stopped tracking heart rate and sleep a few days ago.

 

I have rebooted several times, I factory reset it and repaired (did the latest firmware update as well) but it still will not track heart rate. The flashing LEDs on the back of the device no longer light up.

 

For the time being I am wearing my old Charge 2, but I miss the functionality of the Versa. 

 

Anybody know how to get help with this? I don't have time to sit on hold being at work, and I don't have Twitter. What happened to chat and email support? Any other ideas on how to fix this besides a replacement?

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‎07-16-2020 16:57

‎07-16-2020 16:57

Robert38117: Just another user here. Use this link to open a chat box. You will still have a queue, but it’s probably quicker than the phone wait:  https://myhelp.fitbit.com/s/support?language=en_US

 

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1 REPLY 1

‎07-16-2020 16:57

‎07-16-2020 16:57

Robert38117: Just another user here. Use this link to open a chat box. You will still have a queue, but it’s probably quicker than the phone wait:  https://myhelp.fitbit.com/s/support?language=en_US

 

Best Answer