Laser not working

[BrandieLNash1]

The laser on my Fitbit Versa has stopped working and won’t read my heart rate either, while everything else is okay. I’ve done everything troubleshooting there was to do. I’ve cleaned the watch, removed the device/app, shut down/restarted the watch multiple times, and the laser still won’t come on!...

[Odyssey13]

HI @BrandieLNash1  Get with customer support. Their phone number is (877)623-4997 between the hours of 4am-8pm PST Mon-Fri, and 6am-5pm PST on weekends, if you're in the USA. If you're not in the USA or if you prefer an online chat or email, then click for contact options

[BrandieLNash1]

Thank you.

[Adris_World]

Did you have any luck getting it to work? I'm experiencing same problem and have been months. Contacted customer service did all forms of troublr shooting with it still not working. They said all they could do is send me 20% coupon for a new purchase. What???!! So frustrated I just want a product that works! Please let me know Thanks

[BrandieLNash1]

Unfortunately I did not. I’m in the process off looking for the box it came in and the receipt so I can go get my money back and/or trade for a new one. The customer support said the same to me about the 20% discount/coupon. Honestly I think they should replace for us instead of asking us to buy new ones...

Sent from my iPhone

[sexycowgirl]

i did the samething on my fitbit versa & still nothing i dont see no lazer nothing everything is wroking except the heart rate isn't working 

[Mas47]

Same thing happened to me in my Inspire2. 

I found this scroll menu option on the unit (not the app) settings, start up and I tapped on the check mark in a circle. It reactivated  my laser and started tracking the heartbeat again just fine. 

hopefully this helps someone.