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Left button came off

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‎04-27-2018 22:14

‎04-27-2018 22:14

I've only had my Versa for a little over the week and the left side button came off. Anyone else have this happen to them?

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6 REPLIES 6

‎04-28-2018 06:03

‎04-28-2018 06:03

I havent heard of anyone else, but a few came off the Ionics that were sold. Contact Support (link in my signature ) or return it to the store you bought it from for a replacement.

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎05-09-2018 20:57

‎05-09-2018 20:57

Just recently had this happen to me. I took it back to the store and got a new one. However, I did contact Fitbit to let them know. They weren't very helpful in wanting to fix it. They told me I would have to open a claim and they would have to follow up with the warranty dept. 

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‎04-01-2019 21:42

‎04-01-2019 21:42

Have mine for a few months now. Just saw this morning that the right lower settings button has fallen out🙄

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‎04-02-2019 01:01

In response to Caro_R

‎04-02-2019 01:01

@Caro_R  as you'll still be within warranty I have flagged your post for the attention of the moderators. They will be able to put you in touch with customer support.

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‎04-02-2019 08:48

In response to SteveH

‎04-02-2019 08:48

Hi @Caro_R, please receive a warm welcome to the Fitbit Family!

 

As @SteveH, mentioned the Support Team can help you. So, I've created a Support Case on your behalf. You should soon receive an email from Customer Support at the email you used to register with the Community forums.

 

I appreciate your intention of troubleshooting this issue with us. 

 

If you have any further questions, please let me know! Cat Happy

GraceG | French and English Community Moderator, Fitbit


On ne voit bien qu’avec le cœur. L’essentiel est invisible pour les yeux. ♥
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‎08-07-2019 13:55

‎08-07-2019 13:55

The left side button came off my versa.  It still works.  Can I get a new button?  If I did would it stay on?

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