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Lines on Versa 2 display

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‎12-05-2020 23:55 - last edited on ‎12-06-2020 16:44 by Fitbit Moderator

‎12-05-2020 23:55 - last edited on ‎12-06-2020 16:44 by Fitbit Moderator

I've owned my Versa 2 since December 25th, 2019. Earlier today after charging, a white vertical line had appeared on my screen. I hopped onto the App and went to update the watch hoping that would fix it. After the update a second line appeared. I've tried restarting my watch several times. I've tried a factory reset. The watch was using a Fitbit watch face if that matters. Anyone have any ideas? 

 

Moderator Edit: Clarified subject

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3 REPLIES 3

‎12-06-2020 16:44

‎12-06-2020 16:44

Hi @SunsetRunner, welcome to the Community Forums.

 

Thanks for bringing this to our attention and for trying some troubleshooting steps before posting over here. Since the steps you took didn't solve the issue, I recommend you to change the clock face of your Versa 2 and let me know if the issue persists.

 

I'll be here if further assistance is needed. 

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‎12-06-2020 18:12

In response to RicardoFitbit

‎12-06-2020 18:12

I forgot to mention that I had already tried changing the clock face, to either ones by Fitbit or 3rd party. 

 

I also noticed that my Fitbit app states tbe battery of the watch is full even though the watch says otherwise. Seems like the recent update wants to brick my watch and make it unusable.

 

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‎12-07-2020 17:37

In response to SunsetRunner

‎12-07-2020 17:37

Your reply is appreciated @SunsetRunner.

 

I'm sorry to know that you're still experiencing difficulties with your device even after changing its clock face. Let me share with you that our Customer Support team was contacted on your behalf to provide you further assistance with the difficulties you're currently experiencing. Please keep an eye on your email inbox because they'll be in touch with you pretty soon. 

 

In the meantime they contact you, let me know if you have any additional questions.

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