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Live chat cutt off

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‎03-07-2020 05:17

‎03-07-2020 05:17

I was having a live chat with Mar a few moments ago about my fitbit. It is damaged. The i got cut off and now i can't go back in... We were finishing off on a replacement please help me

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‎03-07-2020 06:56

‎03-07-2020 06:56

Hi @JolenevWyk - I’m afraid we are mainly other Fitbit users here. We cannot help you directly. Please try again. In the meantime, I’ll ask a moderator to step in and see if they can help. 

 

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‎03-08-2020 08:58

In response to SunsetRunner

‎03-08-2020 08:58

@JolenevWyk It's great to see that you've visited the Fitbit Community!

 

Sorry to hear that your Live Chat was interrupted. As @SunsetRunner said please keep reaching out to our Support team so they can continue assisting you. I noticed that you already contacted them again so I hope they were able to help you with your concern.

 

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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