Locked Out Versa

[xhckr]

Hi,

I was planning to give my Fitbit to my mother and didn't realise it was locked. So I went ahead and deleted the device from my Account and when tried to sync up with my mother's phone, the watch keeps saying Unlock with Phone. Now on my account, the Versa which was synced earlier is not showing up.

I feel I am in a loop, would be great to hear on how to fix this problem. Any suggestions or help to get me out of this situation will be great.

[Rich_Laue]

Normally I would tell you to use your phone to unlock. Then you want to do a factory reset before giving the watch to mom. 

However since the watch has been removed, we need to do a factory reset the hard way. 

On the watch, hold all three buttons for about twelve seconds. This triggers the 2-button hardware reboot after about eight seconds.
- When the Fitbit logo appears, then disappears, release the bottom right button, then continue holding the left and top right buttons until you feel a strong vibration. This indicates the factory reset was initiated.
- This process may take several seconds, and eventually, the Fitbit logo appears and the device boots and displays go to Fitbit.com/setup.
- If you fail to release the bottom right button in time, or otherwise don't follow the procedure precisely, the Fitbit logo reappears quickly and boots without factory reset.