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Locked fitbit

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‎02-12-2019 03:04

‎02-12-2019 03:04

My Fitbit is telling me to unlock it using my phone...once I try to do it via the app it tells me it has encountered a problem and to try again later... it’s been 4hrs and I still can’t ublick my Fitbit 

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2 REPLIES 2

‎02-12-2019 16:07

‎02-12-2019 16:07

@Orls does it sync properly? It could happen if the Bluetooth connection is unstable. Try to restoring the connectivity first and then unlock with your phone:

 

  1. Unpair (remove) Versa from your phone's bluetooth settings
  2. Reboot your phone. Do not pair in your phone's bluetooth settings
  3. Reboot your Versa by pressing and holding the left and bottom right buttons until Fitbit logo flashes
  4. Open Fitbit mobile app
  5. Sync
  6. Unlock with the phone.

The trick here is to not pair in phone Bluetooth settings but rather let the Fitbit mobile app do that. 

Marrrmaduke | Canada
Charge HR, Blaze, Charge 2, Charge 3, Inspire HR, Versa Lite, Versa SE, Aria

Best Answer

‎02-17-2019 20:48

In response to Marrrmaduke

‎02-17-2019 20:48

@Orls Did you manage to make it work?

Marrrmaduke | Canada
Charge HR, Blaze, Charge 2, Charge 3, Inspire HR, Versa Lite, Versa SE, Aria

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