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Logging a driving activity did not remove steps.

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‎07-31-2018 02:53 - last edited on ‎08-01-2018 10:28 by Moderator Alum

‎07-31-2018 02:53 - last edited on ‎08-01-2018 10:28 by Moderator Alum

I charged my Fitbit, and it logged 4,168 steps in two hours as I watched a movie (I didn’t put it on a V8, it was sitting on my coffee table.. VIBRATING ghosts??) so.. I searched for a fix, finding the same one every time - log the time period as driving.

 

Ok. Cool.

 

So I logged the time from Midnight (when it resets) to the time I found the error to 2:38am. It deleted like, 100 steps. 

 

Uhm. Help?

 

Moderator Edit: Clarified Subject.

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‎08-01-2018 10:31

‎08-01-2018 10:31

Hello @Flapjax, have a warm welcome to the Fitbit Community, it's great to have you on board. Smiley Happy

 

I appreciate you have brought this to my attention. At this moment I would like to ask you to delete that specific driving activity and try to add a new one, only this time, instead of start exactly from midnight, start from 12:01 AM. If this doesn't seem to work, please log in the driving activity from the Activities Section on the online Dashboard once again. 

 

I hope this can be helpful, if there's anything else I can do for you, please feel free to reply. 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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‎08-03-2018 01:46

In response to MarcoGFitbit

‎08-03-2018 01:46

That seems to have corrected the issue - thank you!
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