Looking for guidance on some issues

[SunsetRunner]

Good evening,

First and foremost, here are my stats:

Versa version 32.33.1.30

Given as gift September 2018

Samsung S9+ running Android 9 

Fitbit App 3.2

I have a couple of issues. 

First one is random rebooting of Versa during exercising.  Twice this week while it's tracking a workout it rebooted.

Second issue is that the GPS is very inconsistent.  During two bike rides this week, both failed to be captured properly.  One time the GPS never connected, then the second time connected but disconnected and never would reconnect.

My third issue is after using a specific clock face I now have what looks to be screen burn on the right side of my display.  I've tried restarting, rebooting and resetting and it's still there.

Do these sound like issues that could be fixed in a future update or should I try for a warranty claim?

Thanks,
Sean

[Rich_Laue]

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@SunsetRunner wrote:

Good evening,

First and foremost, here are my stats:

Versa version 32.33.1.30

Given as gift September 2018

Samsung S9+ running Android 9 

Fitbit App 3.2

I have a couple of issues. 

First one is random rebooting of Versa during exercising.  Twice this week while it's tracking a workout it rebooted. possibly

Second issue is that the GPS is very inconsistent.  During two bike rides this week, both failed to be captured properly.  One time the GPS never connected, then the second time connected but disconnected and never would reconnect. maybe, cloud cover, trees, weather, as well as the size of the antenna could affect. Can it be fixed, it might. 

,My third issue is after using a specific clock face I now have what looks to be screen burn on the right side of my display. is it like this on all screens? 

I've tried restarting, rebooting and resetting and it's still there.  

Do these sound like issues that could be fixed in a future update or should I try for a warranty claim? this would be a question for Fitbit. 

Thanks,
Sean

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[SunsetRunner]

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@Rich_Laue wrote:

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@SunsetRunner wrote:

Good evening,

First and foremost, here are my stats:

Versa version 32.33.1.30

Given as gift September 2018

Samsung S9+ running Android 9 

Fitbit App 3.2

I have a couple of issues. 

First one is random rebooting of Versa during exercising.  Twice this week while it's tracking a workout it rebooted. possibly

Second issue is that the GPS is very inconsistent.  During two bike rides this week, both failed to be captured properly.  One time the GPS never connected, then the second time connected but disconnected and never would reconnect. maybe, cloud cover, trees, weather, as well as the size of the antenna could affect. Can it be fixed, it might. 

,My third issue is after using a specific clock face I now have what looks to be screen burn on the right side of my display. is it like this on all screens? 

I've tried restarting, rebooting and resetting and it's still there.  

Do these sound like issues that could be fixed in a future update or should I try for a warranty claim? this would be a question for Fitbit. 

Thanks,
Sean

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