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Losing data

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‎01-06-2019 08:49

‎01-06-2019 08:49

I went for a walk today and was out for 2 hours and did 12km but now my watch re synced with my phone and it says I’ve been active for just 15 mins. Does anyone understand what’s going wrong?5804DF3B-74B2-4059-AE3C-CAAE05F0148F.png

 

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‎01-06-2019 21:47

‎01-06-2019 21:47

@Triso It's entirely dependent on the intensity of your workout. You need to hit at least 3 METs to get active minutes. Please take a look at this help article. If you check your heart rate recording and you see that it was not elevated, it was below fat burn or cardio, you will not get credited active minutes.

Marrrmaduke | Canada
Charge HR, Blaze, Charge 2, Charge 3, Inspire HR, Versa Lite, Versa SE, Aria

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‎01-07-2019 00:21

In response to Marrrmaduke

‎01-07-2019 00:21

Thanks for the reply and thanks for offering an explanation.
In your opinion do you think doing 16,225 steps, 100 floors and 11.93km could be done in 15 active minutes or do you think there is a fault? I think there must be a fault myself.
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‎01-07-2019 00:35 - edited ‎01-07-2019 00:36

In response to Triso

‎01-07-2019 00:35 - edited ‎01-07-2019 00:36

@Triso actually it can if you stroll and your HR is below 90 BPM. And 16000 steps can be easily done during a day. No offence, mate. How about you post some screenshots of your heart rate recording for that day? From Fitbit mobile app. Another possibility is that active minutes didn't get synced. Are they missing as well from www.fitbit.com? Please post pictures.

Marrrmaduke | Canada
Charge HR, Blaze, Charge 2, Charge 3, Inspire HR, Versa Lite, Versa SE, Aria

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