Losing time and not syncing

[Cherrypop1]

I have a Versa and have noticed two days running that it had lost 20 minutes so tried to sync but it won’t find device.

After an hour of trying yesterday we finally synced it but today it won’t work, have followed all the advice and got as far a doing a factory reset but it now won’t re connect and keeps telling me the code that I have entered is incorrect. 

[GrubbyDuck]

@Cherrypop1 

Have you tried uninstall app & done full reinstall 'as if from new?'

How many bluetooth connections for FitBit & Versa do you have open?  Only the one or it will get confused.

Disable all but the one connection.

Delete Versa off bluetooth on your phone.

Disable bluetooth.

Do full uninstall FitBit app

Factory reset Versa put it in charge cradle on charge.

Install FitBit app.

Enable Bluetooth.

Set Versa up again.

Hopefully this will fix your error.   

[Cherrypop1]

tried all. Have managed to completely the set-up as new but the connection keeps dropping out trying to change the display and it won’t work every time I go out to the start it is looking for the device again. 

[GrubbyDuck]

@Cherrypop1   Unless anyone else steps up with another answer/resolution/remedy only option is in chat support:   https://help.fitbit.com/?p=versa 

[Tarmstead2017]

My husband’s Versa just suddenly stopped working. It lost time and cannot even be picked up to sync with Bluetooth on any device. I just got this for him Christmas last December. This is unacceptable! So many issues from so many consumers, what will be done to correct this? He loves his watch and feels lost without it, but I am not spending another 200.00 for something that won’t last a year! 

[Cherrypop1 · Accepted solution]

I have this morning phoned Fitbit support they have checked that I have completed all then troubleshooting and that the device it not being found on the Bluetooth on both my phone and iPad so they have so confirmed it to be a fault on the device and as I have only had it since July they will be replacing it.