Lost Versa 3 while swimming

[KillerJonny]

Over 4th of July I finally got the first chance to swim with my Versa 3 at Lake Tahoe. To my surprise 10 minutes into swimming the strap came loose and it sank to the bottom of the lake. 

For a "Swimproof" watch this shouldn't happen. Thus it should be covered in the warranty as a faulty strap. Yet after numerous attempts to talk with warranty they all just say they wont replace a Lost device no matter the cause. 

So does anyone know how I can properly get in touch with someone who will do more than recite a script that doesn't actually make sense for my situation? 

Moderator Edit: Clarified subject

[Odyssey13]

Hi @KillerJonny  check with the credit card company or Paypal if you used them to purchase. Sometimes they can help out. As for Fitbit, if support told you they wouldn't be able to help, that is their answer. 

[MarreFitbit · Accepted solution]

Hi there, @KillerJonny. Welcome to the Community Forums. Thanks for the information you've provided in your post. We‘re taking into consideration your comments and sentiments in regards to our products and services. Please take into consideration the advice shared by @Odyssey13 .

As our Support Team has let you know, your product doesn’t meet the replacement requirements of our warranty policy. For details about our warranty policy, see fitbit.com/returns

You can learn more about the latest options in the Fitbit family of products at fitbit.com/compare and fitbit.com/store

If you have any other questions, please visit help.fitbit.com

[Shawree]

I just experienced the exact same thing but Fitbit I very very picky about warranty so I’m not expecting much but is kinda ridiculous how much the watches cost and how many thing mess up!