help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Lost my Versa 3

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎03-24-2022 23:21 - last edited on ‎12-18-2022 20:14 by Fitbit Moderator

‎03-24-2022 23:21 - last edited on ‎12-18-2022 20:14 by Fitbit Moderator

Hi

I had a new Versa 3 on Monday this week and with no warning it fell off my wrist yesterday when I was standing still!

Has anyone else had a similar issue?

Not happy as this was to replace my Charge 4 which had fallen apart whilst still under warranty (2nd time in 8 months and yes I am looking after the Fitbits!)

I am seriously concerned about the quality of these devices…

 

Moderator Edit: Clarified subject

Best Answer
Labels:
1 BEST ANSWER

Accepted Solutions

‎03-25-2022 06:03 - edited ‎03-05-2024 06:49

‎03-25-2022 06:03 - edited ‎03-05-2024 06:49

Hi there, @EmmaJT1977. Welcome to the Community Forums.  I'm sorry to hear about your Versa 3. We‘re taking your comments and sentiments in regards to our products and services into consideration.

I've seen you contacted our Support Team after posting here, but your chat got disconnected. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected. 

For some tips on how to locate it, see What should I do if I lose my Fitbit device?

Hope that helps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

View best answer in original post

Best Answer
1 REPLY 1

‎03-25-2022 06:03 - edited ‎03-05-2024 06:49

‎03-25-2022 06:03 - edited ‎03-05-2024 06:49

Hi there, @EmmaJT1977. Welcome to the Community Forums.  I'm sorry to hear about your Versa 3. We‘re taking your comments and sentiments in regards to our products and services into consideration.

I've seen you contacted our Support Team after posting here, but your chat got disconnected. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected. 

For some tips on how to locate it, see What should I do if I lose my Fitbit device?

Hope that helps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer