Map Syncing Problem

[Sartha02]

Hello Fitbit Team,

In the past few weeks, I'm getting continuously problems on my Fitbit Versa especially on the syncing side whenever I do my long runs the Fitbit map shows the map data till the watch is been synced rest run does not appear on the map, this is quite frustrating I tried everything by enabling all day sync and always connected setting feature but still my long runs always providing the partial data on the map, please fix this. 

[LiliyaFitbit]

Hi @Sartha02, it's nice to see you again in our Community Forums!

I am sorry to hear you are missing the partial data on the map of your long run after syncing your device. I totally understand how you are feeling and appreciate your efforts to resolve this. I would like to confirm that our team is aware of it, some users report that this issue occurs after pausing the activity. We'll continue to monitor the situation, and keep our team informed of the impact to you and other customers. Be sure to keep your Fitbit device and app up-to-date to ensure you receive the quickest resolution. In order to update your app you can follow the steps provided here.

I am sorry for any trouble. I appreciate your patience and look forward to getting you back on track.

If you have any questions, feel free to let me know.

[Sartha02]

Hello Fitbit Team,

It's now more than a month and still, the issue is not resolved and it's getting more frustrating nowadays each and every run giving me the wrong results in terms of mapping. The main fault I found that the Versa stops syncing after a couple of miles or so which gives the wrong map data after the run, please fix this.

[LiliyaFitbit]

Hi @Sartha02, thank you for your reply. I am sorry for the delayed response. 

I understand how frustrating this is for you. Unfortunately, we haven't received any updates about this at the moment, however, all the reports shared from users are helpful to continue investigating this and working on the fix. I appreciate your patience and understanding while we work to improve your experience.

Let me know if you have further questions.