Missing Features

[Kmulheman3]

Hello,

On my Versa Lite, a replacement was sent to me. The replacement seems to be missing some features. I'm finding two issues so far......

1. When I set alarms - there is no option for smart wake.......does not even show up on on the screen of the fit bit. 

2. With my defective fit bit, I could save 5 different clock faces. When I go in and try, it does not give me an option to save any faces, it just changes the clock. My screen doesn't even show the + to add other clocks. 

My version is updated - the phone and the fit bit. I have restarted it.

Any suggestions?

Thank you

Kimberly

[LZeeW]

Hello @Kmulheman3 and welcome to the Help forums.  You say that your Versa Lite is a replacement.  Can you double check  and make sure you have the current firmware?  The current is version is 38.70.8.0.  From time to time, there is a firmware update between the time a device is manufactured and when it is put into use.  If you replacement doesn't the current firmware, it usually shows up as a device update in 24-48 hours.

Please check back in with us if this is not the case.

[Kmulheman3]

Hello,

My firmware version is 38.33.1.30 - I have had this for 4 days now and it has not updated. How do I get the firm ware to update?