Missing Heart Rate During Workouts

[kaitlyn1526]

I've had my Versa for about 1.5 years and never had any issues with the heart rate function.  However, for the last 2 weeks or so, I will look down during my workout (weight lifting) and see dashes for the heart rate.  I reset my Versa just about every day (I usually have to in the mornings to start getting notifications again for some reason); I've cleaned the sensors on the back and adjusted where I wear the watch.  It is not capturing my entire workouts and this is getting frustrating!!  Any advice?

Moderator edit: subject for clarity

[LiliyaFitbit · Accepted solution]

Hi @kaitlyn1526, it's nice to see you again in our Community Forums. I am sorry for the delayed response. 

I appreciate your participation in the Forums and sharing the issue you're experiencing with the heart rate monitor on your Fitbit Versa. Thank you for your efforts to resolve this, I totally understand how you are feeling as you never had any issues with the heart rate function before. I recommend checking the tips to improve the accuracy of heart rate tracking here. You can find the complete troubleshooting steps in this help article: Why don't I see my heart rate on my Fitbit device?

Let me know if the issue persists, I'll be around. 

[kaitlyn1526]

Hello.  I have read that many times and done all of the suggestions.  It is frustrating to have to stop during my workouts often and "stay still" for 10 seconds for it to register again.  I haven't ever had this problem before - and I've loved my Versa for the last year and a half!  I just don't know what could possibly have changed for this to continue to happen.  Any other thoughts?

[LiliyaFitbit]

Hi @kaitlyn1526, thank you for your reply. 

Thank you for providing the additional details. I totally understand how you are feeling as you haven't had this problem before. Since the steps you tried didn't work, I've gone ahead and escalated your case to our Support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

I'll be around if you need further assistance.