Battery and syncing issues

[alj822]

I am starting  to have to charge my fitbit @1.5 days..  it was failing to sync.  I factory reset it and still have problems (ANDROID)  Cannot set up wifi.  

Moderator edit: subject for clarity

[LiliyaFitbit]

Welcome to the Fitbit Community, @alj822.  

I appreciate your participation in the Forums and sharing the battery and syncing issues you're having with your Fitbit Versa. Thank you for your troubleshooting efforts and providing the additional details. Upon checking with our Support team, I was told that you have already contacted them. I know they will be glad to help you out and provide a solution, please keep working with them. 

I'll be around if you need further assistance. 

[Nikkiffrench]

Hi my fit bit versa is doing the same thing i have tried everything i can think off but have been unable to sync since oct 30th what else can i do 

[Krhonas]

My battery is fine but I’m not able to sync; is this a fitbit-wide issue? I’ve reset my phone, my app, my versa, all of it and nothing is happening. 

[aleapard]

Same here. 

[LiliyaFitbit]

Welcome to the Fitbit Community, @Nikkiffrench @aleapard. It's nice to see you again in our Community Forums, @Krhonas. 

Thank you for joining the thread and sharing that you're experiencing the same issues. I appreciate your efforts and would like to confirm if you've tried the complete troubleshooting instructions in this help article: Why won't my Fitbit device sync? 

@Nikkiffrench @aleapard you can double check our charging instructions and our tips for preventing battery drain since battery use is affected by various factors and settings. 

If you continue experiencing difficulties with syncing, please let me know the model of your phone. I will be glad to investigate further.

Please keep me posted, I'll be around. 

[Krhonas]

Thank you; I did the tips over and over for a good two hours and it finally synced up; which is frustrating as you can imagine. Thanks for the follow up. 

[LiliyaFitbit]

Hi @Krhonas, thank you for your reply. 

I am glad to hear you're able to sync your watch. Thank you for your time and efforts. I totally understand how you are feeling and hope you continue enjoying your watch without any issues.

Have you checked our Discussions board? There you can share your story, find some fitness tips, recipes and more! Give it a look!

Feel free to reach out if you have any questions.