Versa 2 won't display local time

[SunsetRunner]

My Versa 2 which I bought in Canada two days ago is still displaying Canada time. I am currently in London but despite repeatedly syncing and restarting, the Versa still shows the old time. Ive tried selecting and unselecting "automatic timezones" in the app but it makes no difference. I tried reinstalling the app and the app showed the correct time unti the next sync when it started showing the same wrong time that Versa has.

Also every time I try to update the timezone on the fitbit.com Dashboard it says "Fix errors before submitting" and nothing I do gets around that.

It feels like a massive bag of bugs. There's scores of other complaints in the forums for each of the problems I've described from years ago and there doesn't seem to be a resolution so far beyond advising to restart and sync.

Please help. 

[LiliyaFitbit]

Welcome to the Fitbit Community, @SunsetRunner.

I appreciate your participation in the Forums and sharing that your Versa 2 keeps displaying Canada time while you're in London. I totally understand how you are feeling. Thank you for your troubleshooting efforts, I would like to confirm if you've tried the compete troubleshooting steps from this help article: How do I change the time on my Fitbit device?

Let me know if the issue persists, I'll be around. 

[SunsetRunner]

Hello Liliya, 

Thank you for responding. Yes I had tried the troubleshooting steps that you sent me quite a number of times but it didn't help. What I ultimatelyeended up doing was reset my Versa to factory settings, make a new fitbit account and synced my Versa to that. Now it is displaying the correct time. I'm not sure if the same problem will happen when I travel in the future. This seems to be an old bug that affects multiple Fitbit devices and it also seems to be associated with my old account because now I am able to change timezones in settings on my fitbit.com Dashboard whereas I couldn't do it on my old account. I had actually deleted my old account when I made the new one (since I hope to switch to using the same email for the new account after the old account is deleted from your servers in a weeks time) but recovered it to respond to you and highlight this issue for the debugging community if one exists. I could afford to lose my years old account because it didn't have much data in it that I valued but making a new account every time you travel to a new timezone will clearly not be a solution for most people. 

[LiliyaFitbit]

Hi @SunsetRunner, thank you for your reply. 

Thank you for providing the additional details and sharing your solution. I am sorry to hear about your experience, I totally understand how you are feeling and appreciate your feedback. Our team is always working on improving our devices and user experiences, and your comments are always welcome. We'll continue to monitor the similar reports and work on improvements.

In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members.

Let me know if you have any questions.