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Missing Versa 2 clock face

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‎08-19-2020 06:52 - last edited on ‎08-19-2020 21:23 by Fitbit Moderator

‎08-19-2020 06:52 - last edited on ‎08-19-2020 21:23 by Fitbit Moderator

Help! My Clock screen has gone black. I can still see the battery in the top left corner but the clock is gone. When I swipe to the right I still can see my apps. Plugging it into charge has not helped. Any suggestions?

 

Moderator Edit: Clarified subject

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‎08-19-2020 21:23

‎08-19-2020 21:23

Hi @marthah21, welcome to the Community Forums!

 

Thanks for bringing this to our attention and for the details that were shared in your post. Based on the information that was shared in your post, this seems to be a problem with the clock face itself rather than the display of your Versa 2. That said, I recommend you to change the clock face of your Fitbit and let me know if the issue persists.

 

I'll be here if further assistance is needed. 

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‎08-20-2020 09:50

In response to RicardoFitbit

‎08-20-2020 09:50

@marthah21 @RicardoFitbit -

 

Something else you may want to look at is the Permissions for the clock face.

 

For instance, if I toggle Activity I no longer have steps on my clock face.

 

Just a thought.

 

RETIRED Enterprise Computing / "IT Guy" - Southern California - Marine Staff Sergeant 1970-78
Apple Watch 6 - iPhone 8 (iOS 16.7.8) - FitBit app 4.20 - MacBook Air (macOS Catalina)
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‎08-23-2020 17:35

In response to MrMarv

‎08-23-2020 17:35

Hi @MrMarv, it's always nice to see you around helping users here in the Community Forums!

 

Thanks for taking the time to share some recommendations to solve this situation. Please do not hesitate to contact me back if you require assistance or if you have any questions.

 

I'll be around.

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