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Not receiving WhatsApp notifications on Versa

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‎08-14-2020 05:22 - last edited on ‎08-14-2020 19:52 by Fitbit Moderator

‎08-14-2020 05:22 - last edited on ‎08-14-2020 19:52 by Fitbit Moderator

I don’t receive notifications from Whatsapp on my Versa.

It has worked before, but recently having troubles. Have tried syncing, disabling and enabeling notifications but nothing works.

 

I read in other topics that it was a known problem with iPhone in the past. Does this have something to do with it?

 

Thanks!

 

Moderator Edit: Clarified subject

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‎08-14-2020 19:51

‎08-14-2020 19:51

Hi @Khaleesa1, welcome to the Community Forums!

 

Thanks for bringing this to our attention and for trying some troubleshooting steps before posting over here. To better assist you with this, can you please let me know which iPhone are you using? Also, when was the first time you experienced this? If you haven't already done so, I recommend you to check: How do I get notifications from my phone on my Fitbit device? to see that all the necessary requirements to receive notifications on your Fitbit are correctly configured and to try some troubleshooting steps.

 

Looking forward to your reply.

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‎08-14-2020 19:51

‎08-14-2020 19:51

Hi @Khaleesa1, welcome to the Community Forums!

 

Thanks for bringing this to our attention and for trying some troubleshooting steps before posting over here. To better assist you with this, can you please let me know which iPhone are you using? Also, when was the first time you experienced this? If you haven't already done so, I recommend you to check: How do I get notifications from my phone on my Fitbit device? to see that all the necessary requirements to receive notifications on your Fitbit are correctly configured and to try some troubleshooting steps.

 

Looking forward to your reply.

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‎08-20-2020 03:09

In response to RicardoFitbit

‎08-20-2020 03:09

Hi!

 

I tried some other things with the notification settings and now it works again :). 

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‎08-23-2020 18:19

In response to Khaleesa1

‎08-23-2020 18:19

Thanks for your update @Khaleesa1.

 

I'm really happy to know that your notifications issue was resolved. Please do not hesitate to contact me back if you require further assistance in the future or if you have any additional questions for me to answer, I'll be here ready to help you out. 

 

Thanks for being part of the Fitbit family, it was a pleasure to assist you.

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