help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Missing information

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎01-21-2019 21:41

‎01-21-2019 21:41

I have had a charge 2 for years and just upgraded to a versa at Christmas and I am finding that exercise is not tracking well. I seem to have to reboot the Fitbit multiple times a week to get it to update exercise in my app. I can have many active minutes but no exercise, and when the exercise does track it seems to be much shorter than the actual time done. For instance last week I did a 45 min cardio class, went for a 25 minute walk and then didn’t a 20 min workout video in the evening and all the active minutes showed up but none of it tracked as exercise.  Feeling frustrated with the versa after looking so forward to getting one. 

Best Answer
0 Votes
5 REPLIES 5

‎01-21-2019 21:42

‎01-21-2019 21:42

Also battery life seems pretty weak and I’m not using music or anything fancy on it. 

Best Answer
0 Votes

‎01-23-2019 10:29

‎01-23-2019 10:29

Today it is also not tracking flights of stairs.  

Best Answer
0 Votes

‎01-23-2019 10:36

‎01-23-2019 10:36

Mine is doing a similar thing, I've only had mine for a week today but its only saying I've done one day of exercise on my actual watch but I've done four, it shows on the app on my phone but not my watch. The watch is also not updating my sleep on the watch but is on the app. But also having trouble syncing it to my phone. I've followed all the steps on here with no success. It just syncs when it wants. I've even reset my fitbit and it's still not updating the correct data on my device. So dissapointing.

Best Answer
0 Votes

‎03-04-2019 03:37

In response to ems293

‎03-04-2019 03:37

I am having same issues. My sleep connects and is correct on my phone but my watch has been stuck on one day. Same with days of exercise. TY 

Best Answer
0 Votes

‎03-04-2019 12:40

In response to RissParmer

‎03-04-2019 12:40

Hi, I seem to have fixed my issue by unpairing the fitbit from Bluetooth in my phone settings and it seems to sync more accurately. It's because my phone isn't a tested device with fitbit so it doesn't run as accurate as other mobile devices. However since unpairing the Bluetooth it seems to work fine. It does reconnect occasionally but I just unpair it again. Hope that helps. 

Best Answer
0 Votes