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Missing previous day data after Versa synced

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‎11-28-2018 06:23 - last edited on ‎11-29-2018 06:05 by Fitbit Moderator

‎11-28-2018 06:23 - last edited on ‎11-29-2018 06:05 by Fitbit Moderator

I got my Versa on Monday and had no problems. I wore it all day Tuesday and ran, and the Fitbit tracked everything (and has the run data still on the watch). However, when I go to the app today, nothing is logged from yesterday. I have 0 steps, no run, nothing! But it's syncing today's data. What gives?

 

 

Moderator edit: updated subject for clarity

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5 REPLIES 5

‎11-28-2018 08:08 - last edited on ‎11-29-2018 06:06 by Fitbit Moderator

‎11-28-2018 08:08 - last edited on ‎11-29-2018 06:06 by Fitbit Moderator

Solved for myself.

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‎11-29-2018 06:34 - last edited on ‎01-31-2025 12:54 by Fitbit Moderator

In response to talcla

‎11-29-2018 06:34 - last edited on ‎01-31-2025 12:54 by Fitbit Moderator

@talcla Welcome! It's good that the community is growing! Happy to hear that your issue was resolve. I wanted to ask if you can share what you did to fix this as this information may help other members in the same situation.

I look forward to your reply!

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎11-29-2018 08:32

In response to talcla

‎11-29-2018 08:32

What did you do to solve?  Can't get my Versa to sync today at all.

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‎11-30-2018 05:21

In response to Tuckerboy

‎11-30-2018 05:21

I restarted the Versa.
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‎12-19-2018 08:27 - last edited on ‎01-31-2025 12:54 by Fitbit Moderator

In response to talcla

‎12-19-2018 08:27 - last edited on ‎01-31-2025 12:54 by Fitbit Moderator

@Tuckerboy Welcome! It's good that the community is growing! Sorry to hear that your Versa isn't syncing your data and for the late reply. As @talcla kindly shared with us she restarted her Versa. You can follow these instructions to do so.

Keep me posted!

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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