help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Missing stats

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎03-26-2019 05:25

‎03-26-2019 05:25

Where is my stats for this week for Saturday and Sunday for the week of March 24th. It’s not reported neither my steps over 40,000 and my continuous 9hours activity on each days. This not the first time this happened. What is the problem. 

Best Answer
Labels:
0 Votes
2 REPLIES 2

‎03-26-2019 13:54

‎03-26-2019 13:54

Hi, are you using a Third Party Clock Face? If yes, install a Clock Face made by Fitbit itself and restart your Versa. See if the problem is solved by this. Good luck!!

Best Answer
0 Votes

‎03-26-2019 15:52

‎03-26-2019 15:52

Hi, @SassySue58! I'm guessing you're referring to your weekly progress report. One thing that can cause this issue is not syncing in time for it to get in the summary. However, I've also seen a few people posting today that they seem to be missing a few days, too, so it's a slight possibility they had a bug this week. I just checked my report and have all seven days showing up.

MakMak | Community Council

If you find a response useful, please mark it as a solution to help others.

Check out the Lifestyle Forums for ways to get more active!

Best Answer