I purchased a Versa 2 July 2020 and connected it to a Samsung A71. All was well for about a month and then the issues started appearing. Watch face switched from Bitmoji to default without my intervention and wouldn't switch back. Sync issues, clock face install issues, app install issues, and WiFi connectivity issues for the past 2 months.
- Multiple factory resets of watch and phone. Also cannot install firmware update over WiFi. Loads to 5%, then fails and watch shows red X.
- Deleted watch from app, deleted app, rebooted phone, reinstalled app, and added watch back. No change.
- Switched phone to Galaxy S7 to eliminate compatibility as the culprit. No change
- Cleared bluetooth list. No change
- WiFi won't stay connected according to Fitbit app.
- Kept watch plugged into PC and charging so it is at 100%
Clock faces and apps stuck in install limbo the whole time. Auto sync never happens. WiFi keeps requiring password. Fitbit support is a waste time with their canned answers. Went around in circles with them for 8 days this last time and this was their final response:
We appreciate you getting back to us and for trying the steps we provided.
Be advised that there's no way for us to access your phone and stop the download process.
Please visit the App Gallery to find the app description and the Contact Developer button.
If this is an app related to your medical health, please contact the app provider for specific questions. If you have any concerns about your health, consider contacting your doctor or health care professional.
For help managing your apps, see How do I set up and troubleshoot apps on my Fitbit device?
and How do I install and manage apps on my Fitbit device?
Clicked the Contact Developer link in the clocks and it routes me back to *drumroll* ……..Fitbit Support😠😠
